Purpose Limitation
MQ88 processes information for identified purposes, including account operation, payments, security, compliance, player support, and responsible gambling.
Policy overview
How MQ88 Approaches Player Privacy
MQ88 respects the privacy of every eligible adult who visits, registers with, or uses the platform. This Privacy Policy applies to personal information processed through the MQ88 website, mobile-optimised pages, account dashboard, customer support services, payment functions, and associated gaming features.
By creating an MQ88 account or continuing to use the platform, you acknowledge that your information may be processed as described in this policy. Where consent is required, MQ88 will request it through an appropriate notice or account setting. You may withdraw consent for optional processing, although this will not affect processing already completed lawfully.
MQ88 serves users across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam. Our privacy practices are designed to reflect internationally recognised data protection principles and, where applicable, relevant principles under Malaysia's Personal Data Protection Act 2010. Because MQ88 operates in an international gaming context, information may be processed outside Malaysia subject to suitable security and contractual controls.
This policy should be read together with the MQ88 Terms & Conditions. It does not override any legal rights available to you under applicable law.
Core principles
MQ88 Data Protection Commitments
These commitments guide how MQ88 handles personal information throughout the account relationship.
Secure Storage
MQ88 applies technical and organisational safeguards intended to prevent unauthorised access, alteration, loss, misuse, or disclosure.
Clear Communication
Privacy information is presented in direct English so Malaysian players can understand what is collected and why it is required.
Player Control
MQ88 provides reasonable ways to update account details, manage optional communications, and exercise applicable privacy rights.
Important: MQ88 may need to retain certain records after an account is closed where required for fraud prevention, financial reporting, dispute resolution, anti-money-laundering compliance, or the establishment and defence of legal claims.
1 Information MQ88 Collects
MQ88 may collect information that you provide directly when registering, verifying, funding, using, or closing an account. This may include your full legal name, date of birth, residential address, nationality, mobile number, email address, username, and account preferences. Because MQ88 is restricted to players aged 21 and above, date-of-birth and identity checks are essential account requirements.
Verification information may include government-issued identification, photographs, proof of address, payment ownership evidence, and source-of-funds documentation. MQ88 requests such records when reasonably necessary to confirm identity, prevent account misuse, meet compliance duties, or investigate unusual activity.
Transaction information includes deposits, withdrawals, wagering activity, bonuses, payment methods, MYR amounts, and transaction references. Depending on your chosen method, records may identify services such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, or supported cryptocurrency networks. MQ88 does not need to publish full payment credentials in ordinary account records.
Technical information may include your internet protocol address, browser type, operating system, device identifiers, preferred language, approximate location, login dates, session duration, page interactions, and security events. MQ88 may also retain communications exchanged with customer support.
2 How Personal Information Is Collected
MQ88 collects information directly from you when you create an account, complete verification, contact support, make a transaction, claim a promotion, set responsible gambling controls, or otherwise interact with the platform. Certain technical details are collected automatically when you browse or sign in.
Information may also be received from payment providers, identity verification services, game suppliers, fraud prevention services, and other processors assisting MQ88 with legitimate operational functions. For example, a payment provider may confirm whether a DuitNow or FPX transaction succeeded without disclosing unnecessary banking information.
MQ88 expects third-party service providers to collect and share information lawfully. Where information is supplied by another person or organisation, MQ88 will use it only for relevant purposes such as verification, risk review, account protection, dispute investigation, or payment reconciliation.
3 Purposes and Legal Bases for Processing
MQ88 processes personal information for the following purposes:
- Contract performance: to create and administer your account, record wagers, settle game outcomes, process deposits and withdrawals, and provide support.
- Legal and compliance obligations: to conduct age verification, KYC checks, anti-money-laundering reviews, fraud investigations, and financial record keeping.
- Legitimate interests: to secure MQ88 systems, improve platform reliability, understand service performance, prevent abuse, and defend legal claims.
- Consent: to send optional promotional messages or use non-essential technologies where valid consent is required.
- Player protection: to identify patterns that may indicate underage access, account compromise, excessive play, or other responsible gambling concerns.
MQ88 may combine account, transaction, technical, and support information where reasonably necessary for these purposes. MQ88 does not use personal information in a way that is materially incompatible with the purposes explained when the information was collected unless permitted by law.
4 Cookies and Similar Technologies
MQ88 may use cookies, local storage, and related technologies to keep users signed in, remember settings, protect account sessions, measure platform performance, and identify suspicious activity. Essential technologies are necessary for core functions such as secure authentication and transaction integrity.
Optional technologies may help MQ88 understand how users navigate sports, live casino, slot, poker, and payment pages. Aggregated insights can support improvements to mobile layouts and content relevant to Malaysian players, including EPL, Liga Super Malaysia, and UFC sections.
Browser settings may allow you to restrict or delete cookies. Blocking essential cookies may prevent login, payment processing, or other account functions from working correctly.
5 Sharing and Disclosure
MQ88 does not sell personal information to unrelated third parties for their independent advertising use. MQ88 may disclose limited information to vetted service providers where necessary to operate the platform. These providers may include hosting companies, payment processors, identity verification specialists, game suppliers, cybersecurity services, analytics providers, professional advisers, and customer support systems.
Information may also be disclosed to competent authorities, regulators, courts, law enforcement bodies, or financial institutions where MQ88 reasonably believes disclosure is legally required or necessary to investigate fraud, prevent harm, enforce the Terms & Conditions, or protect legal rights.
If the MQ88 business undergoes a merger, restructuring, financing, sale, or transfer of assets, relevant information may be transferred as part of that transaction, subject to confidentiality requirements and applicable law.
6 International Data Transfers
MQ88 operates in an international online gaming environment. Personal information may therefore be stored or processed in jurisdictions outside Malaysia. Data protection laws in those jurisdictions may differ from Malaysian requirements.
Where MQ88 transfers information internationally, it applies safeguards appropriate to the circumstances. These may include contractual confidentiality obligations, access restrictions, security assessments, encryption, data minimisation, and transfer terms designed to preserve an appropriate level of protection.
7 Data Retention
MQ88 retains personal information only for as long as reasonably necessary for the purposes described in this policy. The applicable period depends on the type of information, the status of your account, legal and financial record-keeping duties, fraud risks, dispute limitation periods, and regulatory expectations.
Basic account, KYC, transaction, and responsible gambling records may need to remain available after account closure. Support communications may be kept where necessary to document instructions, resolve complaints, or establish a record of decisions. When retention is no longer required, MQ88 will delete, anonymise, or securely isolate the relevant information.
8 Security Measures
Protecting MQ88 Account Information
MQ88 uses administrative, technical, and organisational measures designed to protect personal information. These controls may include encrypted transmission, access controls, account monitoring, logging, secure development practices, staff confidentiality requirements, and incident response procedures.
- Access is limited to authorised personnel and service providers with a legitimate operational need.
- Sensitive account activity may trigger identity checks or additional confirmation.
- MQ88 reviews suspicious logins, payment anomalies, and potential account takeover indicators.
- Players must protect passwords, avoid credential sharing, and report suspected unauthorised access promptly.
No internet service can guarantee absolute security. If MQ88 identifies a personal data incident, it will investigate, contain the issue, and provide notifications where required by applicable law.
9 Your Privacy Rights
Subject to applicable law, identity verification, and permitted exceptions, you may exercise rights relating to personal information held by MQ88. A request may be refused or limited where disclosure would affect another person's rights, undermine fraud prevention, conflict with legal obligations, or reveal protected internal security information.
Access
Request confirmation of whether MQ88 holds your personal information and obtain an appropriate copy.
Correction
Ask MQ88 to correct inaccurate or incomplete account information, subject to verification.
Deletion
Request deletion where information is no longer required and no legal retention duty applies.
Restriction
Ask MQ88 to restrict certain processing while the accuracy or lawfulness of processing is reviewed.
Objection
Object to eligible processing based on legitimate interests or withdraw from optional marketing.
Consent Withdrawal
Withdraw consent for future optional processing without affecting prior lawful activity.
MQ88 may ask for additional information to verify your identity before responding to a privacy request. This prevents personal details from being disclosed to an unauthorised person.
10 Marketing Preferences
Where permitted, MQ88 may send information about platform updates, bonuses, sports markets, live casino features, or account services. Optional marketing is separate from essential account communications. Security notices, verification requests, transaction confirmations, and changes to legal terms may still be sent even if you decline promotional messages.
Players may update available communication preferences through their account settings or ask MQ88 support to stop optional marketing. A reasonable processing period may apply before changes take full effect.
11 Underage Users and Responsible Gambling
MQ88 does not permit anyone under 21 years of age to open or use an account. If MQ88 learns that personal information belongs to an underage user, the account will be restricted and the information handled in accordance with legal, security, and financial obligations.
Personal information may be used to support deposit limits, cooling-off periods, self-exclusion, session controls, and other player protection measures. MQ88 may retain self-exclusion information after account closure where necessary to prevent a restricted user from creating another account. Further details are available on the Responsible Gambling page.
12 Changes to This Privacy Policy
MQ88 may amend this Privacy Policy to reflect legal developments, operational changes, security improvements, or new platform features. The latest version will appear on this page with an updated effective date.
Where a change materially affects how personal information is used, MQ88 may provide an additional notice through the platform or an account communication. Continued use of MQ88 after an updated policy takes effect confirms acknowledgement of the revised information, although consent will be requested separately where required.
13 Contact Us
Questions, complaints, correction requests, or other privacy enquiries may be directed to MQ88 customer support through the live chat function available in the account dashboard. Support is available 24 hours a day.
Email support is available at the following plain-text address: [email protected]
Please provide enough information for MQ88 to understand and verify your request. Do not include passwords, one-time security codes, or unnecessary payment credentials. MQ88 support will never ask you to disclose your account password.
Shared security
Your Role in Protecting Your MQ88 Account
Privacy and account security require shared responsibility. MQ88 maintains platform safeguards, while each player must take reasonable steps to protect access credentials and personal devices.
Use a strong password that is not shared with another service. Do not disclose your password or one-time verification code to friends, family members, payment agents, or anyone claiming to represent MQ88. Always sign out when using a shared device, and review account history for unfamiliar activity.
If your mobile phone, email account, Touch 'n Go eWallet, Boost account, bank access, or MQ88 credentials may have been compromised, contact the relevant provider and MQ88 support promptly. Early reporting can help limit unauthorised activity.
Continue with confidence
Review MQ88 with Privacy and Responsibility in Mind
Visit the homepage to explore MQ88, or read the Terms & Conditions before using any gaming service. MQ88 is available only to eligible players aged 21 and above.